Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you an exchange or store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then we will send you a store credit within five (5) business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ssalzeider@chicagosky.net.

Shipping returns

To return your product, you should mail your product to: Chicago Sky Retail | 2301 S. Lake Shore Dr, East Building Chicago, IL 60616

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

Contact us at ssalzeider@chicagosky.net for questions related to refunds and returns.